User Agreement
Last Updated: 31/08/2026
User Agreement
This User Agreement (“Agreement”) sets out the terms that apply when you access or use myhealthstyle.com.au, purchase products through our online store, create an account or otherwise use our website and related services (“Services”).
By using our Services or placing an order, you agree to comply with this Agreement.
Nothing in this Agreement excludes, restricts or modifies any right, guarantee or remedy you may have under the Australian Consumer Law or any other law where that right, guarantee or remedy cannot lawfully be excluded.
1. Acceptance of Terms
By using our Services, you agree to comply with this Agreement and any additional terms or policies that apply to particular products or services.
If you do not agree with these terms, you should not use our Services.
2. User Eligibility
You must be at least 18 years old to use our Services.
By using our Services, you represent that you are legally capable of entering into this Agreement and understanding and complying with these terms.
3. Use of Services
You may use our Services only for lawful purposes.
You must not:
• violate any applicable law, regulation or third-party right;
• use the Services for fraudulent, harmful, misleading or unlawful purposes;
• attempt to gain unauthorised access to our systems or another person's account;
• interfere with or disrupt the operation, security or integrity of our Services; or
• introduce viruses, malicious code, spam or other harmful material.
If you create an account, you are responsible for keeping your account credentials secure and for activity occurring through your account. Please notify us promptly if you believe your account has been accessed or used without authorisation.
4. Orders and Payments
When placing an order, you are responsible for providing accurate and complete information.
Orders are subject to product availability and successful payment. If we are unable to fulfil an order because an item is unavailable, there is a genuine pricing or listing error, payment cannot be processed, or another reasonable issue prevents fulfilment, we may contact you to resolve the issue or cancel the affected order and refund any amount already paid.
Payments are processed by third-party payment service providers. Their own terms and conditions may apply when you use their services.
5. Privacy
Your use of our Services is also subject to our Privacy Policy.
Please review our Privacy Policy for information about how we collect, hold, use and disclose personal information when you interact with our website and online store.
6. Shipping and Returns
(a) Shipping
All orders will be dispatched from our Sydney warehouse within one business day.
Orders are typically sent via Australia Post. Standard delivery time is estimated to be between 2 and 5 business days.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
(b) Returns and Exchanges
Our returns policy is in addition to your rights under the Australian Consumer Law.
Please refer to our separate Return & Exchange Policy for information about returns, exchanges and refunds.
Nothing in our Return & Exchange Policy or this Agreement excludes or limits any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law.
7. Product Information
We take reasonable care to ensure that product descriptions, images, pricing and other information displayed on our website are accurate and up to date.
Product appearance, packaging or labelling may differ from images displayed on the website where manufacturers make changes or where differences result from screen or display settings.
Products should be used in accordance with the instructions, warnings and other information supplied with them.
Information provided through our website is general in nature and is not intended to replace advice from an appropriately qualified healthcare professional where professional advice is required.
8. Intellectual Property
(a) Ownership
Unless otherwise stated, all content on our website, including text, graphics, images, logos, product materials, website design and other intellectual property, is owned by or licensed to MY Healthstyle and is protected by applicable intellectual property laws.
You may access and use website content for your personal and lawful use. You must not reproduce, distribute, modify, commercially exploit or otherwise use our intellectual property without our prior permission, except where permitted by law.
(b) User Content
If you submit reviews, comments or other content through our Services, you are responsible for that content and must have the right to submit it.
By submitting content, you grant MY Healthstyle a non-exclusive, royalty-free and worldwide licence to use, reproduce and display that content in connection with our website, products and marketing activities.
We may remove user content where reasonably necessary because it is unlawful, misleading, offensive, infringes another person's rights, breaches this Agreement or is otherwise inappropriate for our Services.
9. Consumer Guarantees and Website Information
Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law where doing so would be unlawful.
While we take reasonable care in operating our website, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
10. Limitation of Liability
To the extent permitted by law, MY Healthstyle is not responsible for loss or damage arising from misuse of our website or products, failure to follow product instructions or warnings, or unauthorised use of an account resulting from a user's failure to keep their account credentials secure.
Nothing in this section limits any liability that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable laws.
11. Indemnification
To the extent permitted by law, you agree to indemnify MY Healthstyle against loss or liability directly arising from your unlawful use of the Services, deliberate misuse of the Services, infringement of a third party's rights, or material breach of this Agreement.
This does not apply to the extent that the relevant loss or liability was caused or contributed to by MY Healthstyle.
12. Suspension or Termination of Access
We may suspend, restrict or terminate access to some or all of our Services where reasonably necessary to:
• protect the security or operation of the website;
• investigate suspected fraud, misuse or unlawful activity;
• comply with a legal or regulatory requirement; or
• respond to a material breach of this Agreement.
Where reasonably practicable, we will provide notice of such action.
Suspension or termination of access does not affect rights or obligations relating to purchases already made or any rights you may have under the Australian Consumer Law.
13. Changes to This Agreement
We may update this Agreement from time to time to reflect changes in our Services, business practices or legal obligations.
Any updated version will be published on our website with the revised date.
Changes will apply to your use of the Services after the updated Agreement is published and will not retrospectively alter rights relating to orders already accepted, except where required by law.
14. Governing Law
This Agreement is governed by the laws applicable in Australia.
Nothing in this Agreement limits any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded by agreement.
15. Contact Us
If you have any questions or concerns about this Agreement, please contact us:
Email: support@myhealthstyle.com.au
Phone: 1800 959 777