Shipping & Returns
Shipping
Standard shipping as advertised on all MY Healthstyle products within Australia.
Dispatch
Orders are processed and dispatched within two (2) business days of order confirmation. Same-day dispatch is available for orders placed by 09:00am AEST, Monday to Friday (excluding public holidays). All orders are dispatched from our warehouse located in Sydney, Australia
Delivery Timeframes
Estimated delivery times are 2–10 business days, depending on your location within Australia. All delivery timeframes are estimates only and are not guaranteed. Delivery times may be affected by factors beyond our control, including national delivery disruptions, third‑party courier delays, weather conditions, traffic, or other unforeseen circumstances.
Delayed or Missing Deliveries
Please refer to the tracking details provided in your shipping confirmation email for the most up‑to‑date delivery information. If your parcel has not arrived within the estimated timeframe, contact us at sales@myhealthstyle.com.au, and we will liaise with the courier on your behalf to investigate.
Returns & Refunds Policy
All MY Healthstyle products sold by Silverline Medical are supplied in accordance with Australian Consumer Law and must be free from defects.
Requests for a repair or refund must be accompanied by an order confirmation or another valid form of proof of purchase. If an order confirmation cannot be provided, alternative evidence of purchase will be required to process your request. Refunds are not offered for change of mind returns.
Faulty Products
We may request evidence of the fault, such as a photograph, to assist with assessment. If the product is confirmed to be faulty, we will offer a replacement or a full refund, as appropriate. Refunds will be processed using the original payment method. Prior to returning any MY Healthstyle product, please contact Silverline Medical on 1800 959 777 (Monday to Friday, 9:00am – 5:00pm AEST) or email sales@myhealthstyle.com.au so we can attempt to troubleshoot and resolve the issue. Returns will not be accepted without prior contact.
Contact information
Phone
Hours
9:00 AM - 5.00 PM Monday – Friday (AEST)