Privacy Statement

Last Updated: 31/08/2026

Introduction

MY Healthstyle (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit myhealthstyle.com.au, make a purchase, create an account or contact us.

Information We Collect

When you place an order, create an account or contact us, we may collect personal information such as your name, email address, phone number, billing and delivery address, account and order information, and correspondence with us.

Our online store is operated through Shopify, which processes information required to operate the store and manage customer accounts and orders.

Payments are processed by third-party payment service providers. MY Healthstyle does not directly collect or store your full payment card details or payment account credentials. We may receive limited transaction information, such as payment confirmation and payment status, where required to process and fulfil your order.

We and our service providers may also collect information about your use of the website, including your IP address, browser and device information, pages viewed and website interactions. This information is generally collected through cookies and similar technologies and is handled in accordance with this Privacy Policy where it constitutes personal information under the Privacy Act.

How We Use Your Information

We may use your personal information to:

• process and fulfil orders, including arranging payment and delivery;

• create and manage customer accounts;

• provide customer support and respond to enquiries;

• send order and account-related communications;

• operate, maintain and improve our website and online store;

• maintain security and help prevent fraud or misuse;

• comply with legal, regulatory and record-keeping obligations; and

• send occasional marketing communications where you have agreed to receive them or where otherwise permitted by law.

You may opt out of marketing communications at any time.

Sharing Your Information

We may disclose personal information to third parties where reasonably necessary to operate our online store, including Shopify, payment service providers, delivery and logistics providers, technology and hosting providers, and professional advisers.

We may also disclose personal information where required or authorised by law, including to government agencies, regulators or courts.

We do not sell or rent personal information to third parties for their own marketing purposes.

Overseas Disclosure

Some of our service providers operate or process information outside Australia. As a result, personal information may be disclosed to or processed by service providers located overseas, including in Singapore and the United States, as well as other jurisdictions in which our service providers operate.

Where the Australian Privacy Principles apply to an overseas disclosure, we take reasonable steps as required by law in relation to that disclosure.

Cookies and Tracking Technologies

Our website and service providers use cookies and similar technologies for website functionality, security, analytics and, where enabled, marketing.

You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if certain cookies are disabled.

Data Security

We take reasonable technical and organisational measures to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, consistent with our obligations under APP 11.

Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of an eligible data breach.

Retention and Destruction

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, or where retention is required for legal, taxation, accounting or other record-keeping purposes.

When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.

Your Rights

Subject to applicable exceptions under the Privacy Act, you may:

• request access to personal information we hold about you;

• ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading;

• interact with us anonymously or under a pseudonym where practicable; and

• opt out of marketing communications at any time.

You may also ask us to delete personal information we hold about you where appropriate. We may need to retain certain information where required by law or where it is still reasonably required for legal, accounting, fraud-prevention or other permitted purposes.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

How to Make a Complaint

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:

Email: support@myhealthstyle.com.au

Phone: 1800 959 777

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, technology or legal obligations.

Any updated version will be published on our website with the revised date.